Shipping and Returns
Standard shipping to the continental United States, Australia, the UK and New Zealand is FREE for all orders of 2019 edition printed books. Other countries have the following flat rates of shipping:
- Canada: $10 USD
- Europe (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland): $5 USD
If your country is not listed we still may be able to ship books to you but please contact us to get a shipping quote.
All books are printed on demand in either the United States, Australia or the UK. When you place an order it is immediately forwarded to the closest print facility to you. Printing will take 3-5 business days and delivery will take 1-10 business days (depending on your location). You should expect delivery within the following time frames:
United States 5-15 business days
Australia 10-15 business days
New Zealand 10-15 business days
United Kingdom 5-10 business days
Europe 8-12 business days
Canada: 10-15 business days
We use local carriers and couriers to deliver your order.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that only US and Canadian orders will have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order (which is highly unlikely as we will print your order on demand) we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Due to all books being printed on demand, we cannot accept returns if you simply change your mind. Please make use of the “look inside” feature on each product page to make sure that you are purchasing the correct book for your needs.
All downloadable products are non-returnable.
DEFECTIVE OR DAMAGED BOOKS
We will immediately replace books if they are defective or damaged. If your order has arrived and any books are defective or damaged, send us an email at firstname.lastname@example.org with photos attached of the affected book(s) as soon as possible. We require that you dispose of any defective or damaged books.
Occasionally orders will go astray. If your order is lost we will send you replacement books if the redelivery time frame is acceptable or we will offer you a refund. We reserve the right to not ship any further orders to you if we feel that there is a persistent risk of non-delivery to your address though.